Privacy policy
Last Updated: 2 July 2026
1. Introduction
Garderobe ('Garderobe', 'we', 'our' or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our mobile applications, create an account, purchase products, contact us or otherwise interact with us.
2. Information We Collect
We may collect information you provide directly, including your name, contact details, billing and shipping addresses, account information, order history, communications with us, loyalty programme information and any other information you choose to provide. We may also automatically collect technical information such as your IP address, browser, device information, operating system, pages viewed, searches performed, purchases, app usage and interactions with our website and mobile applications.
3. How We Use Your Information
We use your information to process orders, deliver products, provide customer service, manage returns, administer customer accounts and loyalty benefits, improve our services, personalise your experience, detect fraud, comply with legal obligations and, where permitted, provide marketing communications.
4. Cookies and Similar Technologies
We use cookies, pixels, software development kits (SDKs), local storage and similar technologies to operate our website and mobile applications, remember your preferences, maintain security, improve functionality, analyse usage, personalise content and measure the effectiveness of advertising and marketing campaigns. Where required by law, you will be able to manage your cookie preferences through our consent management tools.
5. Analytics and Advertising
We use analytics, advertising and marketing technologies to understand how our website and mobile applications are used, improve performance, measure campaign effectiveness and deliver content and advertisements that may be relevant to your interests. These technologies may collect information such as device identifiers, browser information, IP address, pages viewed, referral sources and purchase activity.
6. E-Commerce Platform
Our website and online store are operated using a third-party e-commerce platform that provides website hosting, customer account management, order processing, inventory management and payment integrations. Your personal information is processed securely only to provide these services.
7. Payments
Payments are processed through authorised payment service providers using industry-standard security measures. We do not store complete payment card details on our own systems.
8. Mobile Applications
Our mobile applications are operated using a third-party mobile commerce platform. We may collect device identifiers, app usage information, crash reports and notification preferences necessary to operate, maintain and improve the applications. Push notifications are only sent where you have chosen to receive them.
9. Marketing Communications
Where you have subscribed or where otherwise permitted by applicable law, we may send you marketing communications regarding products, promotions, events and other updates by email, mobile notifications, messaging services or similar communication channels. You may unsubscribe or update your preferences at any time.
10. Loyalty Programme
If you participate in our loyalty programme, we process information relating to your account, purchases, rewards, points and redemption history to administer the programme and provide applicable benefits.
11. Sharing Your Information
We may share your personal information with carefully selected third-party service providers who assist us with website and application hosting, payment processing, order fulfilment, shipping, customer support, marketing communications, analytics, advertising, fraud prevention, security, information technology support and other business operations. They may process your information only for the purposes of providing services to us and are required to protect it appropriately.
12. International Transfers
Some of our service providers operate internationally. As a result, your personal information may be transferred to and processed in countries outside the UAE. Where required, appropriate safeguards are implemented.
13. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.
14. Security
We maintain reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration or destruction. No method of electronic transmission or storage is completely secure.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or restriction of your personal information, withdraw consent where applicable, object to certain processing activities and request data portability.
16. Children's Privacy
Our website and mobile applications are not intended for children, and we do not knowingly collect personal information from children.
17. Third-Party Websites
Our website and mobile applications may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page together with the effective date.
19. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at customercare@garderobe.ae or write to Garderobe, Villa 1224, Al Wasl Road, Umm Suqeim 2, Dubai, United Arab Emirates, P.O. Box 73561.