Return Policy
Garderobe accepts return requests on eligible items only. Return requests must be submitted within 3 calendar days of the delivery date. Items marked "No Returns", "Final Sale", or otherwise identified as non-returnable on the product page are not eligible for cancellation, return, exchange, or refund.
To be eligible for a return, the item must be returned in the same condition in which it was received, including all original packaging, tags, authenticity cards, dust bags, accessories, and any other accompanying materials. Garderobe reserves the right to reject any return that does not meet these requirements.
Return requests may be submitted by contacting our Customer Care team at customercare@garderobe.ae within the applicable return period. Once approved, Garderobe will provide instructions for returning the item.
All returned items are subject to a quality and authenticity inspection upon receipt. Garderobe reserves the right to refuse any return if an item shows signs of wear, use, damage, alteration, cleaning, repair, tampering, removal of tags, replacement of components or accessories, or is otherwise returned in a condition different from that in which it was delivered.
Any claim relating to authenticity, condition, completeness, missing accessories, or item description must be submitted within the applicable return period. Garderobe reserves the right to reject claims raised after the return period has expired.
Once the returned item has been received and successfully passed inspection, Garderobe will process the approved refund, credit note, or store credit within five (5) business days. Refunds issued as store credit will be available immediately upon processing. Refunds issued to the original payment card may take an additional 7–10 business days to appear in the customer's account, subject to the processing times of the relevant card issuer, bank, or payment provider.
Refunds are issued only for the purchase price of the item and do not include:
- Original shipping charges
- Return shipping charges
- Customs duties, VAT, import taxes, or clearance fees
- Payment processing fees
- Promotional credits, vouchers, discount values, or gift card amounts
- Any third-party financing or installment fees
Where applicable, Garderobe reserves the right to deduct reasonable return handling, shipping, customs, payment processing, and administrative costs incurred in connection with the order or return.