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Return Policy

*RETURNS ARE NOT VALID ON ITEMS PURCHASED ON INSTALLMENTS THROUGH POSTPAY OR TAMARA*

**RETURNS ARE NOT VALID ON CLOTHING AND SHOES**

 

Returns

All items sold are pre-loved by a third party and the condition of each garment is clearly described on the website. If you receive your item and find it to be damaged or not as described, we are happy to offer you Store Credit. Returns will be Valid for 3 days after the Purchase Date.

 

Purchased Items can be returned for a refund of the purchase price ("Garderobe Dubai Price") provided all of the following conditions are met:

  • The Buyer expresses a wish to return and is required and obligated to inform Garderobe Dubai about returns made or to be made or to initiate a return. Contact Garderobe Dubai via Email at customercare@garderobe.ae.
  • Buyers are obligated to arrange for return Items via courier, at the Buyer's expense, to Garderobe Dubai.
  • Item is returned undamaged in the original condition it was received, with Garderobe Dubai packaging including; original papers, original packaging, and tags still attached.
  • Item was not confirmed as a final sale, as was displayed or otherwise communicated on Site or with Buyer ahead of purchase.
  • Item must be shipped within 3 days of Buyer's receipt of the Item.
And
  • The item reaches the Garderobe Dubai office in Dubai within 10 days of the Buyer's receipt of the item.

Within 7-10 business days upon receipt of your returned merchandise, we will issue store credit to you.

The refund price includes only the cost of the item and does not include any shipping fee paid, or customs duties. Any conversion or other fees paid by the buyer on the card transaction to the card company are not refunded by Garderobe Dubai.



Refunds (if applicable)

Refunds will be done only through Store Credit.

The refund amount includes 100% of the value of the item but does not include the shipping fee or any customs duties paid for importation, nor any additional charges charged by your credit card provider. 

Refunds are processed in 7 – 10 business days after the item is received by us.

  

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@garderobe.ae and send your item to: Villa 1224, Al Wasl Rd, Umm Suqeim 2, Dubai.

 

Shipping
Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoices, authenticity cards, and dust bags.

Ship your item using your preferred carrier to:


Villa 1224, Al Wasl Rd,
Umm Suqeim 2, Dubai
United Arab Emirates
Phone: +971 4 3942753

We recommend insurance for your shipment.